Privacy Policy

Titan Lock & Key ("we", "us" or "our") respects your privacy. This policy explains what information we collect when you visit our website, call or text us, or send us a message through our contact form, and how we use and protect that information.

Information we collect

Information you give us. When you use our contact form, we collect your name, phone number, email address and the details you include in your message. When you call or text us, we receive your phone number and any details you share about the job.

Service information. To complete a job, we may note the service address, vehicle details, and the proof of identity, residency or ownership we ask to see before opening a lock, rekeying or making keys.

Website information. Like most websites, our site and its hosting provider automatically record basic technical information, such as your browser type, device type and IP address, and may use cookies that the site needs to work. If we use analytics tools, they may collect information about how visitors use the site, such as the pages viewed.

How we use your information

We use your information to respond to your questions, schedule and carry out service, give you prices and receipts, confirm that you are authorized to access a property or vehicle, improve our website and services, and meet our legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run our business, such as website hosting, email and payment processing, when the law requires it, or when needed to protect the rights, property or safety of our customers, our business or others.

How long we keep your information

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires.

How we protect your information

We take reasonable steps to protect the information you share with us. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to see, correct or delete the personal information we hold about you by contacting us using the details below. You can also set your browser to block or delete cookies, although some parts of the site may not work properly without them.

Other websites

Our site links to other websites, such as Google, Facebook, Instagram, Yelp and Nextdoor. Their own privacy policies apply when you visit them, and we are not responsible for how they handle your information.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

If you have questions about this policy or your information, contact Titan Lock & Key at (331) 231-1332 or contact@titanlocknkey.com, or write to us at 800 West Fifth Ave, Suite 100H, Naperville, IL 60563.